Refund Policy
1. Introduction Thank you for shopping at HARITONOVS ALEKSEJS.
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may be eligible for a refund under the following conditions.
2. Eligibility for Refunds
Items must be returned within 30 days of delivery
Products must be unused, in original packaging, and in resalable condition
Proof of purchase (order number) is required
The following items are non-refundable:
Custom-made or personalized products
Opened hygiene-related products (ear bonnets, grooming kits)
Supplements and medical products
3. How to Initiate a Return
Contact our customer service at haritonovsaleksejs41@outlook.com to request a return authorization
Include your order number and reason for return
We will provide return instructions and address
Pack items securely in original packaging
Include the return authorization form
4. Return Shipping
Customers are responsible for return shipping costs
We recommend using tracked shipping
Original shipping fees are non-refundable
We cover return shipping for defective or incorrect items
5. Refund Process
Refunds are processed within 10 business days of receiving returned items
Refunds are issued to the original payment method
You will receive email confirmation when your refund is processed
Please allow 5-10 business days for the refund to appear in your account
6. Damaged or Defective Items Contact us within 48 hours of delivery if you receive:
Damaged items
Defective products
Incorrect items We will arrange a free return and full refund or replacement
7. Late or Missing Refunds If you haven't received your refund:
Check your bank account again
Contact your credit card company
Contact your bank
If still unresolved, contact us at haritonovsaleksejs41@outlook.com.
8. Exchanges We currently only accept returns for refunds. To exchange an item:
Return the original item for a refund
Place a new order for the desired item
9. Contact Information For questions about returns:
Email: haritonovsaleksejs41@outlook.com
Phone: +33927493017
Address: 23 RUE GUSTAVE NADAUD, 87000 LIMOGES
10. Policy Changes We may update this refund policy at any time. Changes will be posted on this page with an updated revision date.